Shipping Policy

Last updated: 25 September 2026

We aim to make ordering from us simple and reliable. Orders placed through our website are fulfilled and dispatched using Amazon fulfilment services.

Order Processing & Dispatch

Once your order has been placed and payment has been successfully processed, it will be prepared for dispatch, subject to product availability and the delivery option selected at checkout.

Delivery Times

Available delivery options and estimated delivery dates will be displayed at checkout where applicable. Delivery times are estimates and may be affected by factors outside our control, including courier delays, adverse weather, peak periods, and other unforeseen circumstances.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase. Free-shipping offers are subject to the terms displayed at the time of ordering.

Delivery Tracking

Where tracking is available, tracking information will be provided by email after your order has been dispatched. Please allow some time for tracking information to become active.

Delivery Address

Please ensure your delivery address is complete and accurate when placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

Delayed or Missing Orders

If your order has not arrived by the estimated delivery date, please contact us. We will investigate the matter with the relevant fulfilment or delivery provider.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible with details of the issue. We will work with you to resolve the matter in accordance with applicable consumer rights and our Returns Policy.

International Shipping

Where international delivery is available, destinations, delivery options, and applicable charges will be displayed at checkout.

Customers may be responsible for customs duties, import taxes, or other applicable charges for international deliveries unless otherwise stated at checkout.

Questions About Your Order

If you have questions about your delivery or order status, please contact us using the contact details provided on our website. We will be happy to assist.

Nothing in this Shipping Policy affects your statutory consumer rights.